The simple rules of our dukaan.

Last updated: 7 November 2026

By using DM Dukaan, you agree to these terms.

The service

DM Dukaan is an AI assistant that replies to Instagram comments and messages on a seller’s behalf, answers questions about the seller’s products, takes orders and shares UPI payment links.

Subscription

The service costs ₹500 per month per seller (plus GST where applicable). You can cancel anytime; the service stays active until the end of the paid month. There is no setup fee.

Your responsibilities

You are responsible for your prices, products, stock and the information you give us.
You must follow Instagram’s and Meta’s terms and policies, and applicable Indian law.
Payments from your customers go directly to you through your own UPI ID. DM Dukaan does not hold your money.

AI replies

AI replies may occasionally be wrong. Please check orders before you pack and ship.

No guaranteed sales

DM Dukaan helps you reply faster, but we do not guarantee any number of sales or results.

Suspension

We may suspend or end the service for misuse, spam, or activity that breaks these terms or Meta’s policies.

Liability

To the extent allowed by law, our total liability is limited to the fees you paid us in the last month.

Governing law

These terms are governed by the laws of India. Disputes are subject to the courts of Kolkata.

Contact

Questions? Email [email protected].